Drakaris Casino Privacy Policy — Canada

Your data belongs to you. This Privacy Policy explains what personal information Drakaris Casino collects when you register an account or use our services, why we collect it, who we share it with, and what rights you hold over it. By creating a Drakaris account or making a deposit, you confirm that you have read and understood this policy.

1. What We Collect

We collect only what we need to operate your account, process transactions, and meet our legal obligations as a licensed operator serving Canadian players. This includes account and identity information — your full name, date of birth, home address, email address, and government-issued ID submitted during registration or KYC verification. We collect financial data including payment method details, transaction history, and deposit and withdrawal records. Full card numbers are processed by our licensed payment partners and are not stored on Drakaris servers.

We also collect technical usage data — IP address, device type, browser, session duration, pages visited, games played, stakes, and results. Records of support contact via live chat or email are retained, including any documents submitted during those exchanges. Your marketing preferences — opt-in or opt-out status for promotional emails and notifications — are stored and updated according to your instructions.

2. How We Use Your Information

All data serves a specific, identified purpose. We use it to create and manage your player account, process deposits and withdrawals, calculate and credit bonus and cashback amounts, detect fraud and prevent money laundering and underage gambling, meet obligations under PIPEDA and applicable Canadian provincial privacy law, communicate about your account and transactions, and — with your consent — send promotional messages. We also use aggregated, anonymized data to improve our platform, game selection, and support quality.

3. Legal Basis for Processing

We process your data on four grounds: contract performance, to operate your account and deliver the services you signed up for; legal obligation, to comply with anti-money laundering, age verification, and gaming regulatory requirements; legitimate interest, to protect platform security and prevent fraud; and consent, for marketing communications, which you can withdraw at any time from your account settings or by clicking the unsubscribe link in any marketing email.

4. Who We Share Your Data With

We do not sell your personal information. Data is shared only where necessary, with payment processors and banking partners for transaction processing, identity verification providers for KYC, fraud and AML prevention services, regulatory and licensing bodies as required by our operating licence, IT infrastructure and hosting providers under strict data processing agreements, and law enforcement when required by valid legal process. Every third party with access to your data is contractually bound to protect it and use it only for the stated purpose.

5. How Long We Keep Your Data

Account and transaction records are retained for the duration of your active account and for the period required by Canadian law after account closure — typically five to seven years in line with anti-money laundering and tax regulations. Marketing data is retained only until consent is withdrawn.

6. Your Rights as a Canadian Player

Under PIPEDA and applicable provincial legislation, you have the right to access the personal data we hold about you, correct inaccurate or incomplete information, withdraw consent for marketing communications at any time, request deletion of your data subject to legal retention obligations, and file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca if you believe your rights have been violated. Contact our support team to exercise any of these rights. We will respond within the timeframe required by applicable law.

7. Cookies

Our website uses cookies to keep you logged in, remember preferences, measure traffic, and personalize content. Cookie preferences can be managed through your browser settings at any time. Disabling functional cookies may affect how parts of the site work. Full details are in our Cookie Policy.

8. Data Security

We apply 256-bit SSL encryption for all data in transit, strict access controls internally, and regular security audits. No transmission or storage method is completely immune to breach risk. If a breach occurs that poses a significant risk to your rights, we will notify you and the relevant Canadian privacy authority under our PIPEDA obligations.

9. International Transfers

Your data may be processed outside Canada. Where this occurs, contractual safeguards are in place to ensure handling consistent with Canadian privacy law standards.

10. Minors

Drakaris Casino accepts players who have reached the legal gambling age in their province — 19 in most Canadian provinces, 18 in Alberta, Manitoba, and Quebec. Accounts found to belong to minors are closed immediately.

11. Policy Updates

This policy may be updated to reflect changes in our practices or applicable law. Material changes will be communicated by email or site notice. Last reviewed: 2026.